Digital Business Automation

What to automate ?

A government automates the processing of applications for citizen registration (birth, marriage, death, will) to speed up the processing of applications, reduce the number of errors and detect fraud.

Before (Manual)

After (Intelligent)

Access granted!


  1. A request is completed by a citizen.
  2. A copy of the form is scanned in the archive and the physical form goes to an agent.
  3. An officer review, validate the form and enter the request in the registrar system.
  4. The assistant registrar sign the form and an original is filed in the physical file.
  5. An original signed form is returned to the agent who can give it back to the citizen.

Challenges and issues

  • Despite the presence of an electronic vault, much paper remains in the process (printing to complete forms instead of filling them out online).
  • Physical signatures require the Registrar to be present, which can lengthen the process by several days.
  • Lack of a centralized registry due to multiple data silos.

The intelligent automation innovations

  • Replace legacy capture with intelligent capture who will extract the relevant information automatically and populate backend systems.
  • Create a complete electronic folder.
  • Create a unified user interface presenting both registrar system information as well as electronic folder documents.
  • Replace physical signature by electronic signature.

Technological toolbox

The benefits

  • Creating a unified interface allows for faster processing of requests and streamlined employee training.
  • The implementation of the complete electronic record has made it easier to find the certificates issued.
  • Smart capture has automated the creation of requests and removed a workload for officers.
  • Electronic signatures allow for greater agility in the process.


The ministry has been able to reduce by a over 2 days the completion of time of each request.

Contact our
Digital Business Automation Expert

Alexandre Lanoue